brojl Frequently Asked Questions

brojl requires a valid government-issued Philippine ID for KYC verification. Accepted documents include your Philippine National ID, Passport, Driver's License, UMID, SSS ID, or Voter's ID. You will also need to submit a clear selfie holding your ID. KYC is mandatory before your first withdrawal can be processed. Most verifications are completed within 24 to 48 hours on business days.

On the brojl login page, click the "Forgot Password" link below the password field. Enter the email address associated with your account and we will send you a password reset link. The link is valid for 30 minutes. If you do not receive the email within a few minutes, check your spam or junk folder. For further assistance, contact support at [email protected].

No. Each player is permitted to hold only one registered account on brojl. Creating duplicate accounts is a violation of our Terms and Conditions and may result in the permanent closure of all associated accounts and forfeiture of any balances. If you believe a duplicate account was created in error, contact support immediately so we can resolve the situation.

To permanently close your brojl account, contact our support team at [email protected] with the subject line "Account Closure Request." Please include your registered email and reason for closure. Any remaining balance will be returned to your last-used payment method after identity verification is completed. Account closures are processed within 5 business days.

To deposit via GCash at brojl, log in to your account and go to the Cashier section. Select GCash as your payment method, enter the amount you wish to deposit, and follow the on-screen prompts to complete the transaction through the GCash app or web portal. GCash deposits are credited to your brojl balance instantly in most cases. The minimum GCash deposit is ₱100.

The minimum deposit at brojl is ₱100 for most payment methods including GCash and Maya. For bank transfers via BPI, BDO, or UnionBank, the minimum deposit is ₱500 due to standard bank processing fees. There is no maximum deposit limit for verified accounts, though transaction limits may be imposed by your chosen payment provider.

brojl processes withdrawal requests within 1 to 3 business days after approval. GCash and Maya withdrawals are typically the fastest, often credited within a few hours of approval. Bank transfers to BPI, BDO, Metrobank, and UnionBank may take 1 to 2 additional business days depending on your bank's processing schedule. Withdrawals are not processed on Philippine public holidays.

brojl does not charge any internal fees for standard deposits or withdrawals. However, some payment providers — particularly banks — may apply their own transaction or service fees on your end. GCash and Maya transactions are generally fee-free for amounts within their standard daily limits. Check your payment provider's terms for details on any applicable charges.

The minimum withdrawal amount at brojl is ₱500. This applies to all payment methods including GCash, Maya, and bank transfers. Your account must be fully KYC verified before any withdrawal can be approved. Withdrawal requests that include funds from active bonuses may be held until the applicable wagering requirements have been met.

For security and anti-money laundering compliance, brojl requires withdrawals to be returned to the same payment method used for your most recent deposit. If your original payment account is no longer active, contact our support team with supporting documentation. Alternative withdrawal arrangements are assessed on a case-by-case basis and may require additional identity verification.

brojl offers an extensive selection of slot games from top providers popular with Filipino players, including JILI, PG Soft, Pragmatic Play, Spadegaming, and more. You will find classic 3-reel slots, modern video slots with bonus rounds, and progressive jackpot titles. All slot games on brojl are powered by certified Random Number Generators to ensure fair and unpredictable outcomes on every spin.

Yes. brojl features a full live casino lobby with real dealers streaming from professional studios. Available live games include Baccarat, Blackjack, Roulette, Dragon Tiger, Sic Bo, and several game show-style titles. The WM Live section on brojl is dedicated to WM Casino's premium live dealer tables, which are especially popular among Filipino baccarat players.

Yes. The entire brojl platform is fully optimised for mobile browsers on both Android and iOS devices. You do not need to download a separate app — simply open brojl.cam on your mobile browser and log in to access all games, make deposits and withdrawals, and manage your account. The mobile experience is designed to work smoothly even on standard Philippine mobile data connections.

RTP (Return to Player) varies by game and provider. Most slot titles on brojl carry an RTP between 95% and 97%, which is competitive with major international online casino platforms. Game-specific RTP information is available in each game's information panel — look for the "i" or "Info" button within the game. RTP figures reflect long-term statistical averages, not guaranteed returns per session.

Yes. brojl includes a sports betting section covering major local and international leagues. Filipino players can bet on PBA (Philippine Basketball Association) games, NBA, UFC, boxing — including major Filipino bouts — as well as football, tennis, and other sports. The Baseball section on brojl also covers major league matchups with competitive odds in Philippine Peso.

brojl offers a welcome bonus for new players on their first qualifying deposit. To claim it, register your account, complete basic verification, and make a deposit that meets the minimum bonus threshold. The bonus is credited to your account automatically or via the Promotions page, depending on the current offer. Always read the specific terms of each promotion, including wagering requirements, before claiming.

Wagering requirements determine how many times you must bet your bonus funds before they can be withdrawn as real cash. For example, a ₱1,000 bonus with a 20x wagering requirement means you need to place ₱20,000 in total bets before the bonus converts to withdrawable funds. At brojl, wagering requirements vary by promotion. All requirements are clearly stated in each bonus offer's terms and conditions.

Yes. All bonuses at brojl have an expiry date, which is specified in the individual promotion's terms and conditions. Typically, welcome bonuses must be claimed within 7 days of registration and wagering requirements must be completed within 14 to 30 days of the bonus being credited. Expired bonus funds and any associated winnings are forfeited. Check the Promotions page for current and upcoming bonus offers.

brojl rewards consistent players through a tiered loyalty program. As you play, you accumulate loyalty points that unlock higher tiers — each with improved benefits such as faster withdrawals, higher deposit limits, personalised bonuses, and a dedicated account manager at the top levels. Loyalty points are earned on real-money wagers across all game categories including slots, live casino, sports betting, and bingo.

Yes. brojl operates under the regulatory oversight of the Philippine Amusement and Gaming Corporation (PAGCOR), the government body responsible for licensing and regulating online gaming platforms in the Philippines. Playing on a PAGCOR regulated platform like brojl ensures that your funds, personal data, and gameplay are protected under Philippine law and regulatory standards.

The minimum age to register and play at brojl is 21 years old. This is in accordance with Philippine gaming regulations and PAGCOR licensing requirements. Age verification is mandatory during the KYC process. Any account found to belong to a person under 21 will be immediately closed, winnings will be forfeited, and deposits returned as required by law.

To self-exclude, log in to your brojl account, go to Account Settings, and select the Responsible Gaming tab. From there you can choose a cool-off period (24 hours to 6 weeks) or a full self-exclusion period of 6 months, 1 year, 3 years, or indefinite. For permanent self-exclusion, contact support directly at [email protected] with the subject line "Self-Exclusion Request." Self-exclusion is processed within 24 hours.

brojl customer support is available 24 hours a day, 7 days a week. You can reach the team via live chat directly on the platform, or by email at [email protected]. For account-related queries, always include your registered email address and a brief description of your concern. The support team responds to email inquiries within 2 business days and live chat requests within minutes.